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Terms of Service

Last updated: August 13, 2026

1. Agreement to Terms

By accessing or using Trigli ("the Service"), operated by Thomas Dempsey at trigli.com, you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Trigli is an AI-powered customer service email platform. The Service allows you to connect your Gmail account, upload company documents, and use AI to generate draft replies to customer emails. The Service includes features such as:

  • AI-generated email reply drafts based on your uploaded policies and documents
  • Email classification and routing based on configurable rules
  • Reply history scanning to discover style patterns and policies
  • Human review and approval workflows for AI-generated content
  • Automated email sending (when enabled by you)

3. Account Registration

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the security of your account credentials
  • You are responsible for all activity that occurs under your account
  • You must notify us immediately of any unauthorized use of your account
  • You must be at least 18 years old to use the Service

4. Gmail Integration

By connecting your Gmail account to Trigli, you:

  • Authorize Trigli to read incoming emails in your connected inbox
  • Authorize Trigli to send emails on your behalf (replies to customer emails)
  • Authorize Trigli to modify email labels and read status
  • Acknowledge that AI-generated replies sent on your behalf are your responsibility
  • Can revoke access at any time by disconnecting from Settings or via your Google Account

5. AI-Generated Content

Trigli uses artificial intelligence to generate email reply drafts. You acknowledge and agree that:

  • AI-generated replies are drafts and suggestions, not guaranteed-accurate responses
  • You are responsible for reviewing AI-generated content before it is sent to customers
  • If you enable auto-reply mode, you accept responsibility for automatically sent replies
  • Trigli generates replies based only on the documents and policies you provide; it does not fabricate information, but accuracy depends on the quality and completeness of your uploaded content
  • We do not guarantee that AI-generated replies will be error-free, appropriate for every situation, or compliant with industry-specific regulations

6. Your Content

You retain ownership of all content you upload to Trigli, including documents, policies, SOPs, and any other materials. By uploading content, you grant Trigli a limited license to:

  • Process and store your content to provide the Service
  • Generate text embeddings of your content for search and retrieval
  • Include your content in AI prompts to generate email replies
  • Host, reproduce, and publicly display content you designate as public-facing, such as your chat bot avatar or documents you mark as publicly visible, to end users of your chat widget

This license terminates when you delete your content or close your account. We do not use your content to train AI models or for any purpose other than providing the Service to you.

You represent and warrant that you own or have all necessary rights to the content you upload, that it does not infringe any third-party right, and that it does not depict any identifiable person without that person's knowledge and permission. This applies in particular to images you upload as your chat bot avatar or agent profile picture, which are displayed publicly to every visitor who opens your chat widget.

We may remove or disable any content you upload, at our discretion and with or without notice, including on receipt of a complaint from a third party. To report content you believe infringes your rights or was published without your consent, contact tommy@trigli.com.

7. Indemnification

You agree to indemnify and hold harmless Trigli and its operator against any third-party claim, demand, loss, or expense (including reasonable legal fees) arising from content you upload to the Service, from your use of the Service in breach of these Terms, or from your violation of any law or third-party right. This includes claims relating to intellectual property, privacy, publicity, or data protection in respect of material you publish through the Service.

We will tell you about any such claim without unreasonable delay, though a delay in notice reduces your obligations under this section only to the extent the delay materially prejudices the defense of that claim. We may assume sole control of the defense and settlement of the claim with counsel of our choosing, and you will reimburse our reasonable costs and legal fees. You will cooperate with the defense at your own expense. You may not settle any claim in a way that imposes any obligation, payment, or admission on us without our prior written consent.

8. Acceptable Use

You agree not to:

  • Use the Service to send spam, phishing, or unsolicited bulk email
  • Upload malicious, illegal, or infringing content
  • Attempt to bypass security measures or access other tenants' data
  • Use the Service in violation of any applicable laws or regulations
  • Resell, sublicense, or redistribute the Service without written permission
  • Interfere with or disrupt the Service or its infrastructure

9. Billing and Payment

  • Some features of the Service require a paid subscription
  • Subscription fees are billed in advance on a monthly or annual basis
  • Payments are processed by Stripe; we do not store your credit card information
  • You can cancel your subscription at any time; access continues until the end of the billing period
  • Usage limits apply based on your plan; exceeding limits may result in email processing being paused

10. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may perform maintenance, updates, or experience downtime. We are not liable for any losses resulting from service interruptions.

11. Limitation of Liability

To the maximum extent permitted by law, Trigli and its operator shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of revenue, profits, or business opportunities
  • Damage to reputation resulting from AI-generated email content
  • Loss of data or business interruption
  • Any damages arising from emails sent via the auto-reply feature

Our total liability for any claim arising from or related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

12. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that AI-generated content will be accurate, complete, or suitable for your specific needs.

13. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason with reasonable notice. Upon termination, your right to use the Service ceases immediately. You may terminate your account at any time by contacting us.

Sections 6 (Your Content), 7 (Indemnification), 9 (Billing and Payment) as to amounts already accrued, 11 (Limitation of Liability), 12 (Disclaimer of Warranties), and 15 (Governing Law) survive any termination or expiration of these Terms.

14. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting updated Terms on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Tennessee, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. Before either party starts formal proceedings, both will try in good faith to resolve the dispute by negotiation for at least 30 days after written notice. If that does not resolve it, the state and federal courts located in the State of Tennessee have exclusive jurisdiction, and each party consents to that jurisdiction and venue.

16. Contact

For questions about these Terms of Service, contact us at:

Thomas Dempsey
Email: tommy@trigli.com