AI customer service for email, chat, and tickets.
Customer support. Handled.
Trigli reads your support emails and live chat, drafts replies from your docs, and converts the messy ones into tickets your team can track. AI handles what it can. Your team owns what it should.
Free plan, no credit card. 14-day trial on paid plans.
Refund for order #4821
How do I reset my password?
Bulk pricing for enterprise?
Legal compliance question
Every support email.
Read, replied, routed.
Connect your Gmail or Outlook inbox and Trigli drafts replies using only your approved policies and SOPs. High-confidence replies send automatically. Uncertain ones get flagged for your team.
- Confidence-based routing: auto-send, draft, or flag
- Classifies spam and off-topic emails automatically
- AI searches the web when your KB falls short
- Teams notifications when humans are needed
Refund for order #4821
How do I reset my password?
Bulk pricing for enterprise?
Legal compliance question
Instant answers.
Seamless handoff.
Embed a chat widget on your site with one line of code. The AI answers from your knowledge base and escalates to a live agent when it can't.
- AI answers visitor questions instantly, 24/7
- Seamless escalation to live agents when needed
- Email capture fallback when agents are offline
- Different docs for different customer types
The hard ones.
Tracked, owned, resolved.
Easy emails and chats get an AI reply. The complex ones become tickets with priority, an assignee, and an SLA clock. Nothing gets lost between channels.
- Auto-convert complex emails and chat escalations to tickets
- AI suggests a reply on every ticket, ready to use or edit
- Per-priority SLAs with overdue alerts to your team
- Numbered tickets your customers can reference
Hi, I returned my order on the 12th and still don't see a refund. Order #7291.
I see your return arrived on the 15th. Refunds usually post within 5 to 7 business days. I've flagged it for our finance team to expedite.
Everything you need. Nothing you don't.
Upload your docs, connect your channels, and let AI handle the rest.
Knowledge Base
Upload PDFs, paste text, or import from URLs. Trigli answers using only your approved content. Grounded, not guessed. Control what's public vs. private.
Human Oversight
Set confidence thresholds. Toggle auto-reply. Review drafts before sending.
Web Search
When your KB doesn't have it, AI searches the web for time-sensitive info.
Automation Rules
Route by category, sender, or subject. Auto-send, draft for review, escalate, or skip. Your rules, your workflow. Available on every plan.
Smart Classification
Filters spam and irrelevant emails before they reach your AI pipeline.
Teams Notifications
Alerts in Microsoft Teams when emails or chats need human attention.
Reply Templates
Teach the AI your preferred response style with reusable templates.
Up and running in minutes.
Create your account
Sign up free in seconds. No credit card, no commitment.
Connect your inbox
One-click OAuth for Gmail or Microsoft Outlook. We never store your password.
Upload your docs
PDFs, SOPs, policies, FAQs. This is what the AI uses to answer.
Go live
Email and chat support, handled. Your team reviews when needed.
Frequently asked questions
Everything you need to know about Trigli.
How does Trigli work?
Upload your business documents, SOPs, and policies. Connect your Gmail or Outlook inbox via OAuth. Trigli uses AI to read incoming support emails, generate accurate replies based on your documentation, and route them by confidence level. High-confidence replies can be auto-sent, while lower-confidence ones are drafted for human review.
Is there a free plan?
Yes. The Free plan includes 50 AI-handled emails per month, 25 chat conversations, 10 tickets, 1 email account, 3 documents, and 1 template. No credit card required to get started.
What email providers are supported?
Trigli supports Gmail and Microsoft Outlook, both via OAuth 2.0.
Can I add live chat to my website?
Yes. Trigli includes a live chat widget you can embed on your website with a single line of code. The AI answers visitor questions from your knowledge base and hands off to a live agent when needed.
How does the ticketing system work?
Easy emails and chats get an AI reply. Complex ones (low confidence, repeat contacts, safety-adjacent topics) become tickets with priority, an assignee, and an SLA clock. The AI suggests a reply on every ticket so your agent can use it as-is or edit before sending. Tickets show overdue badges and notify your team when SLA deadlines pass.
Does the AI ever make things up?
Trigli is designed to answer only from your uploaded documentation. If the AI is not confident in its answer, it flags the message for human review rather than guessing. You stay in the loop on the ones the AI is not sure about.
More questions? See pricing details or start a free account.
Going deeper.
Use cases, comparisons, and notes from building Trigli.
Use cases
By industry
AI customer service for Shopify stores, SaaS companies, and small business.
See use cases →
Compare
Trigli vs.
Honest comparisons with Zendesk, Intercom, and Gorgias for small teams.
See comparisons →
Blog
Notes from building
AI customer service, support automation, and what we learn running a small SaaS.
Read the blog →
Stop drowning in support tickets.
Every customer gets an accurate answer. Your team gets their time back. Email and chat, covered.
Free plan: 50 emails, 25 chats, 10 tickets per month. No credit card required.