Use cases
How Trigli fits, by industry.
Different teams have different shapes of support inbox. Here is how Trigli handles each one, including where it does not fit.
The three use cases below are not marketing categories, they are the three shapes of support inbox Trigli actually gets deployed into. Shopify stores get the same handful of questions on repeat: where is my order, what is your return policy, will this fit. SaaS companies get a pile of "how do I" questions that are already answered somewhere in the docs, plus a smaller set of real bugs that need a human. Small businesses of every kind, from service businesses to course creators to subscription boxes, mostly need to stop personally retyping the same policy answer every week.
Each page below covers what Trigli actually does for that shape of inbox, which categories the AI handles well, which ones it routes straight to a human, and where Trigli is not the right fit at all. None of the three are exclusive: if you run a Shopify store with a SaaS side project, read both. The honest version of "which one should I read" is to read whichever one sounds the most like your current inbox, and jump to the "not the right fit" section on that page for the fastest gut check.
Shopify stores
AI customer service for Shopify stores
Most Shopify support inboxes get the same handful of questions on repeat, and the answer is usually already on the site. Trigli connects to your Gmail, drafts replies from your shipping, return, and sizing docs, and routes anything low confidence to your team instead of guessing.
Best for: Shopify stores buried in WISMO, returns, and sizing questions, especially during sale-week spikes.
Read the use case→
SaaS companies
AI customer service for SaaS companies
SaaS support inboxes are mostly how-to and billing questions that are already answered somewhere in your docs. Trigli reads those docs and drafts replies in your team's voice, while bug reports and feature requests get flagged as tickets for a human instead of an AI guess.
Best for: SaaS teams where engineers are still answering how-do-I tickets and a full CX hire is too early.
Read the use case→
Small business
AI customer service for small business
Most small businesses do not need a full helpdesk, just a way to stop personally retyping the same policy answer every week. Trigli reads the policies and FAQ you upload and drafts replies in your voice, either as a Gmail draft you approve or sent automatically for the categories you trust.
Best for: Solo operators and small teams answering the same policy questions every week who still want to approve what goes out under their name.
Read the use case→
Not sure yet?
The fastest way to know is to try it on your own inbox. The free plan covers 50 emails, 25 chats, and 10 tickets a month, no card required, and every paid plan adds a 14-day free trial with no charge until day 15. See the full pricing and upload your own docs.